ADE device list
These are serial numbers synced from Apple Business Manager. They are not yet the devices open under Devices.
When to open thisAfter ADE is connected, to check that company devices have arrived and that a setup profile is assigned.
Settings → Apple → ADE devices. The ABM connection button at the top right returns to the connection page.
The columns
| Column | Meaning |
|---|---|
| Serial | The serial on the case, or in Settings → About. |
| Model | The model name Apple sent, for example MacBook Air. |
| Family | The group: iPhone, iPad, or Mac. |
| Profile status | Empty: no profile assigned. Assigned: assigned, but the device has not fetched the profile during setup. Pushed: the device fetched the profile. Removed: removed. This demo shows Pushed. |
| MDM | Enrolled: the device is managed. Pending: VN-MDM has a device record that is not Enrolled yet. A dash: the serial is not tied to any device in Devices. |
A serial on this page does not mean an employee has turned the device on. The device enters Devices only after the user goes through setup and finishes remote management.
Remove the profile from a serial
Tick the box at the start of the row, then choose clear the assigned profile (Clear profile). The serial stays in Apple Business Manager. The next setup will not receive the profile. A device that already finished setup keeps the old profile until it is wiped.
Common questions
- The table is empty?
- Nothing has synced yet, or Apple Business Manager has not assigned serials to this MDM server. Go back to Connect ADE, the Sync devices step.
- Profile status is Pushed, but the device still does not enroll?
- The device must be wiped or sitting on the first-hello screen, it needs a network, and the serial must belong to this organization. A device in everyday use does not jump to ADE on its own.